FAQ's

What is an eco-friendly T-shirt?

T-shirts manufactured from recycled water bottles and sustainable cotton are known as eco T-shirts.

How do I choose the right size?

All products have a size chart available on each product page. It guides you to choose the right size for you.

How should I care for, clean, and maintain my product to ensure it lasts a long time?

To maintain, care for, and clean please refer to washing and care instructions label on each of our garment.

Is the material safe?

Recycled polyester used in our clothes is absolutely safe to wear as we are certified by Global Recycled Standard (GRS), for producing recycled content, complying with strict international standards and considering social, environmental & chemical limitations.

Is recycled polyester better than virgin polyester?

Recycled polyester is durable and just as good as virgin polyester but takes less resources to make, in fact we are already contributing in creating a positive impact in the environment by upcycling post consumed plastic bottles. It’s a moment of pride to become part of sustaining the world’s natural resources, no matter which sustainable material is being utilized.

Is it true that our clothing is produced from plastic water bottles?

Yes, they are, without a doubt. Four recycled plastic water bottles are used to make our clothing. We can now turn plastic bottles into silky polyester thread for eco-friendly apparel thanks to new recycling methods. Polyethylene terephthalate is used to make both plastic bottles and polyester thread (PET).

What is the estimated time of delivery for my order? I've just made a purchase.

We do everything we can do to deliver products to you as quickly as possible. shipping periods range from 5 to 10 days on average. After your order has been SHIPPED, your tracking number will be updated 24 hours later. Please contact us if you have not received a tracking number after four business days.

I submitted the wrong address by accident. What am I supposed to do now?

If you accidentally misspelt or auto-filled an address, simply reply to your order confirmation email with the revisions you require, and please contact us as soon as possible. If the provided address is incorrect, we can modify it to the proper address within 24 hours. There will be no refund after the first 24 hours of incorrect submission.

When will the package be delivered?

Shipping takes 7 to 10 days on average.

Could you possibly help me with a query that was not answered?

Absolutely! We’re here to assist you. Please contact us at Support@ekotees.com and we will gladly assist you in any way we can. We get a large number of emails, if you want a quick answer, please include your order number and fully state the problem.

Which payment options do you accept?

We accept all major cards like Visa, MasterCard, American Express, Discover, and PayPal.

I changed my mind, is it possible for me to cancel my order?

You have the option to cancel your order without incurring any fees but it must be done before your order ships. If the item has already been shipped, please return it using our simple return procedure to receive a full refund.